AI Sales Assistant
Manskin.ch
Intelligent chatbot that acts as a 24/7 skincare expert, recommending products from a 100+ item catalog in 5 languages with real-time human handoff.
Swiss e-commerce with 100+ skincare products. Customers overwhelmed by choice, leaving without purchasing. Multilingual Swiss market added complexity.
Visitors browsed dozens of products without knowing which suited their skin type. No personalized guidance. High bounce rate. Support only during business hours.
- No personalized guidance
- High bounce rate
- Limited support hours
- Language barriers
AI assistant understands needs in natural language, asks only relevant questions, recommends 3-4 perfect products in seconds. 24/7 in 5 languages.
How it works
Smart Widget
Custom chat widget. Auto-detects language, persists history, premium UI with product cards.
AI Brain
Dual-agent: Main Agent for conversation + Product Expert with vectorized catalog (Pinecone) + WooCommerce verification.
Real-Time Bridge
Custom SSE server for instant Chatwoot-widget communication. Seamless human handoff.
What was built
Intelligent Qualification
Analyzes first message, extracts needs and skin type. Skips questions if message is detailed enough.
Semantic Product Search
Vector embeddings (Pinecone) understand meaning, not keywords. Verified against WooCommerce for real stock.
Multilingual by Design
5 languages, single codebase. Searches German catalog internally, responds in customer language.
Seamless Human Handoff
One-click transfer via Chatwoot. Real-time SSE. Full conversation history preserved.
Visual Product Cards
Rich cards with images, CHF prices, descriptions, and direct purchase links.
Stock-Aware Recommendations
Out-of-stock products filtered before display. Every recommendation is purchasable.
Technologies used
Impact delivered
Let's build something together
Have a project in mind? Whether it's an AI chatbot, a web platform, or an automation system — I'd love to hear about it.